General
Privacy Policy: As a teacher-training provider, Birthlight Ltd & Birthlight Trust (referred below as Birthlight) must retain certain information about its course organisers, tutors, students, members, customers and employees. This allows us to record the students and teachers learning path and qualifications, effectively manage member/customer correspondence and monitor the quality of our training courses. To comply with the law, we must collect and use our information fairly, store it securely and not unlawfully disclose to any other person.
Birthlight must comply with the Data Protection Principles which are set out in the legislation. Personal data shall: ·
- Be obtained and processed fairly and lawfully, it will not be processed unless one of the legal conditions as set out in the legislation is met ·
- Be obtained for a specified, limited, appropriate and lawful purpose, it will not be processed if incompatible for that intended purpose ·
- Used in a way that is adequate, relevant and not excessive ·
- Be accurate and kept up to date ·
- Kept for no longer than is absolutely necessary ·
- Handled according to the data protection rights ·
- Kept safe and secure away from unauthorised access, accidental loss or destruction
Birthlight and all staff who have access to or process personal information must ensure that they follow the above principles at all times.
Birthlight will adhere to Data Protection Act by: ·
- Observing the conditions regarding the fair collection and use of information ·
- Specify the purposes of which the information is used to meet legal obligations ·
- Only collect and process appropriate information to the extent that it is needed to fulfil our operational needs and/or to comply with legal requirements ·
- Ensuring the quality of information we use ·
- Ensuring we do not hold the information any longer than necessary ·
- Ensuring the rights of people of whom the information is held under the Act (e.g. informing them that processing is being undertaken, to access personal information, correct, rectify or erase incorrect information) ·
- Ensuring we have the appropriate technical and organisational security measures to protect personal information ·
- Not transferring personal information abroad without suitable safeguards being in place
Data Security
All Birthlight staff and consultants are responsible for ensuring: ·
- Data security is maintained by protecting the confidentiality, integrity and availability of personal data ·
- Personal information is not disclosed orally, in writing via email or any other web pages or by any other means to any unauthorised third party
May 2018 Card payments and purchases
Birthlight is PCI compliant, in accordance with these regulations we do not store debit or credit card details on site. If you have given us consent to retain your debit or credit card, your details are stored via secure third-party merchant providers on their systems. They are encrypted, with the exception of the last four digits of the card number and its expiry date, and cannot be viewed by any member of the Birthlight team.
Student/Teacher information
Birthlight will retain student/teacher’s personal details (at least name and email address), assessment results and qualification achievements for the lifetime of the qualification. We will only share this information with the tutor and/or course organiser who are teaching and organising the course attended by the student in order for the student to attend, complete the coursework and gain the qualification.
We will not disclose any of this information to a third party unless the student/teacher has authorised us to do so.
If a birthlight student/teacher wishes to access personal details relating to any course he/she attended they will be subject to an identity check before any information is disclosed.
Birthlight qualified teachers with active membership can list themselves on the directory of the Birthlight website (coming soon) as well as a link to their own website. Each active member and teacher is responsible for the data they are listing. Birthlight is not responsible for any third party website links and their content listed by the teachers. However, Birthlight reserves the right to withdraw one’s listing if the content is not appropriate and or misleading or for any reason deemed necessary. Birthlight will also regularly check that the teachers listed on the Birthlight website have an active birthlight membership and a valid qualification and will withdraw them from the directory if this is not the case.
Tutors responsibility
Tutors must ensure that they adhere to legislation surrounding data protection. Further advice and guidance can be obtained from the Information Commissioner’s Office and the General Data Protection Regulation (GDPR). Tutors are informed and signed a data policy agreement with Birthlight on the way to handled students’ data.
Course organiser responsibility
Course organisers must ensure that they adhere to legislation surrounding data protection. Further advice and guidance can be obtained from the Information Commissioner’s Office and the General Data Protection Regulation (GDPR).
Certified centre information
Birthlight will record and update centre contact details whilst they retain their approval status with us. A list of Birthlight certified centres is listed on our website. Once a centre becomes inactive with Birthlight, their record and contact details held on our database will be retained as it existed at the point of withdrawal. This is so it does not compromise any historical data, however we will remove the centre contact details from our website.
Birthlight conferences
Birthlight will collect the necessary information for the purpose of the conference and the website and the bookings are controlled and managed by Birthlight Ltd.
Birthlight On Tour website
Information collected under the Birthlight on tour website is for the purpose of the birthlight On Tour courses only is controlled and managed by Birthlight Ltd.
Right to request access to data
Under GDPR, individuals have the right to access their data for: ·
- Confirmation that their data is being processed;
- Access to their personal data; and
- Other supplementary information related to birthlight activities and this individual
Request can be made by email – please contact us. Any request will be subject to an identity check and the first request will be free of charge. Any further request will be charge £10/request in order to cover the administrative cost of providing the information.
Monitoring and review
This policy and its procedures will be reviewed regularly for improvements as part of our quality assurance requirements. We reserve the right to change this policy at any time. This will ensure it is fit for purpose, reflects the services we deliver and we provide services which are relevant to the requirements of individual needs.
Website
Comments
When visitors leave comments on the website (www.birthlight.com – hereafter referred to as “the website” or “site”), we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Birthlight is not responsible for any type of loss due to the image(s) (e.g. profile pictures) which you upload to the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other sites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website
Analytics
That’s it! Now you know all the Cookies Google Analytics uses for site tracking.
Data Sharing
We only share data when necessary with partners who are needed to operate our website. Partners include Paypal, a payment gateway, which collects data needed to process payments (Paypal privacy policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full). And Mailchimp (https://mailchimp.com/legal/privacy/) is used in order to store contact information and send out newsletters.
Data Retention
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
User rights over personal data use
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. The first request is done for free, after that any other requests will be billed at £10 to pay for administrative costs.
Spam
Visitor comments may be checked through an automated spam detection service.
Website Data Protection
The website uses SSL encryption of data. It also uses 2 Factor Authentication to prevent hackers accessing the site. Staff have been trained to know about phishing attacks, malware, etc.. In the case of a data breach the technical support person should be contacted as soon as possible. Pleae preface your contact message to “Birthlight Tech Support”.
LearnDash LMS
The Learning Management System (aka “LMS” from here on in) we use on the website is LearnDash. We collect information about you during the course purchase process (PayPal, Stripe, and/or 2Checkout), as well as information relating to your course progression and quiz performance.
What we collect and store
When you purchase from us, we’ll ask you to provide email address. We’ll use this information for purposes, such as, to:
–Send you information about your account and order
–Create your account for our LMS
If you register a free account then we will store your email address.
We store information about you for as long as your account exists.
We store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable).
We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Group Leaders/Instructors can access:
–Order information such as your enrolled courses, course progress and username / email address.
Any additional information added in your WordPress User Profile can also be visible to the administrator(s).
What we share with others
The LMS integrates and shares data with Mailchimp, Paypal, and Woocommerce in order to bring the best web experience possible.
We share information with third parties who help us provide our orders and store services to you; for example – Woo Commerce, Paypal and Mailchimp.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
We collect information about you during the checkout process on our store.
What information we process on our site
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information regarding the courses you have taken so we can keep track of teaching accreditation and teaching certification. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.